Support

Valid8’s Customer Success and Account Management teams provide comprehensive onboarding, training, continuing education and unlimited support throughout the implementation and usage of our platform. Our goal is to ensure your success with the Valid8 platform, delivering on the expected benefits of reduced time, reduced cost, and high accuracy.

Valid8 Financial

Contact Information
Phone: (425) 448-2585
Email: support@valid8financial.com
Address: 1425 Pearl Street, 2nd Floor, Boulder, CO 80302
Address: 1916 Pike Place, Suite #12, Seattle, WA 98101

Onboarding

Our team guides you in uploading evidence sources for your initial case(s) and walks you through the results, offering support in navigating the next steps.

Training

Live online training sessions are available for individuals or groups and can be arranged at your convenience. In-person training for large groups is available.

Ongoing Support

Our Customer Success team is available for unlimited ad hoc discussions via email or video conference, typically responding within one business day.

Help Center

Valid8's Help Center includes:

• Searchable knowledgebase articles
• Content on features
• Step by step instructions, organized by phase of project: Setup, Load, Refine, and Analyze
• Instructional videos

To access Help Center, login to your Valid8 account, click on the drop down on your initials, and select Help.

How can we help you?

If you are a customer and need support with Valid8, contact us at support@valid8financial.com